US Domestic Orders
Orders ship via USPS Priority Mail or UPS Ground, unless otherwise specified
P.O. Box addresses and APO/FPO deliveries ship via USPS Priority Mail
Orders are processed for shipment within 48 hours
Orders received Friday after 1 pm Pacific West Coast Time will ship Monday
Orders received Saturday or Sunday will be processed and shipped on Monday
No orders are processed or shipped on U.S. national holidays
Allow 3-4 days for domestic delivery USPS excluding Alaska, Hawaii, APO/FPO
Allow 5-8 days for domestic delivery for UPS
Overnight and 2-Day delivery is available upon request for orders placed by noon Pacific Time (PST)
Orders shipped via USPS or UPS can conveniently be tracked online
- You may calculate shipping charges online when placing an order or contact us for specific details at firstname.lastname@example.org
Taxes & Duties
- Depending on the country of residence, additional taxes and duties may be assessed. Those charges are not reflected in the shipping charges. Duties and taxes for the account of the customer.
Returns and Exchanges
If you are not 100% satisfied with your purchase, return it within 30 days for an exchange or full refund of the purchase price. Returns received after 30 days will be charged a 15% restocking fee of the purchase price. Returned items must be unworn, unwashed and with original tags. No Returns after six (6) months.
For health and hygiene reasons, Silk Comforters (bedding items) are not returnable by law unless they are unopened and unused.
The customer is responsible to securely package merchandise and pay for return shipping charges. We do not accept COD deliveries. For exchanges the customer pays the shipping charge to us and we pay to re-ship the exchange to the customer within the USA and Canada. Customers in other countries should email us before returning a purchase.
Enclose the original or a copy of the sales receipt to ensure your account is properly credited
newCreation LLC – Customer Returns
2950 Newmarket Street
Suite 101 , #233
Bellingham , WA
An exchange will be shipped within 48 hours of receipt of the returned item(s). Returns without a sales receipt will take longer to process.
Returns without an exchange will be credited back to the original method of payment.